Information/Privacy Policy

Privacy policy

MySupernaturals respects the privacy of all visitors to our site. We therefore treat personal information confidentially. We only use your data to process orders quickly and carefully. Furthermore, your data will only be used with your permission. will not sell your personal information to third parties and will only make it available to third parties who are involved in processing the order.

When you place an order with MySupernaturals, we need different information for different purposes. Below it is explained what data we collect, for what purposes, how we obtain the data, what your rights are and how you can exercise them.

To guarantee good and personal service, we need some information from you. This data will only be used for services that you have specifically requested. This concerns, for example, an order you place or data that needs to be adjusted. Your personal data will be included in the customer base. The customer base is not made available to third parties.

Purposes and data processing:
Your data will be used for the assessment, conclusion and execution of the supply agreement. In addition, your data will be used to manage the resulting customer relationship. This includes the targeted execution of Pura Trade marketing activities, the collection of amounts owed, combating fraud and complying with legal obligations. MySupernaturals does not provide information to third parties.

MySupernaturals is responsible for the handling of the personal data of its Members. undertakes to respect the law of December 8, 1992 regarding the protection of private life and the treatment of personal data, and all regulations regarding this matter.

The following categories of personal data may be processed by contact details (surname, first name, physical address, age, age of children, e-mail, mobile number in case of order), name of any members introduced, age ( to validate registration as a Member, as well as participation in certain sales), profession (for statistical purposes only), all data on orders, returns and IP address.

Payment details and secure payments:
The bank details required for payment of orders are collected and handled exclusively by our service provider Shopify Payments (the treatment of these personal data is carried out in accordance with Shopify Payments' privacy policy available on its website). MySupernaturals itself does not have access to your bank account number or credit card number (this information can be processed by MySupernaturals in the event of a refund).

Who handles your data at MySupernaturals
Only employees of MySupernaturals and its logistics partners will use the personal data of Members and Customers. The sole purpose is to deliver and invoice the ordered products and services, to contact Members or Customers in case of problems, to communicate with Members and Customers in a personal manner, or to provide a personalized website that takes into account the interests and preferences of Members or Customers.

The persons acting under the authority of the controller, as well as the controller himself and those who have access to personal data, are obliged to maintain the confidentiality of the personal data of which they become aware, except to the extent that they are obliged to make notifications by law or regulation.

Rights of visitors and our clients:
As a visitor or customer of our website, you have the right to contact our E-commerce department to ask whether we process your data. The E-commerce department will inform you in writing within four weeks of the request which data is processed, for what purposes this data is processed and where this data comes from, to whom it is provided and for what purposes this is done.

You also have the right, by means of a request addressed to the E-commerce department, to correct, supplement, delete or shield the relevant personal data. You can make this request if the data is factually incorrect, incomplete or irrelevant for the purposes of the processing, or is processed in violation of the law.

Unsubscribe from the newsletter:
If you no longer wish to receive a newsletter from, you can let us know by clicking on the link in the newsletter or via the contact form of our Customer Service.

Linking through our website:
MySupernaturals may contain third-party advertisements or links to other sites that are not under the control of is in no way responsible for the content or compliance with the privacy rules by the administrators of the sites in question. In addition, the inclusion of links to other sites does not imply any endorsement by MySypernaturals l of the content of such sites.

Address change:
Customers undertake to inform MySupernaturals of any change of address. As long as we have not received a change of address, you remain liable for the items you ordered that are delivered to the old address.

After reading this privacy policy, do you still have questions about the protection of your privacy during your visit to the website? Then send an email to customer service. We will then answer your question as soon as possible.

MySupernaturals may adjust this privacy policy at any time if developments occur in areas such as technology, legislation, processing or provision. Changes will be announced on this page.

0 products

There are currently no products in this collection.